Channels
Email and web forms
Convert inbound requests into normalized tickets with routing, SLA, and ownership metadata.
Features
Everything you need for customer success
Powerful tools to streamline your support operations and delight your customers.
Multi-Channel Support
Manage tickets from email, chat, phone, social media, and web forms in one unified inbox.
- Seamless integration
- Real-time updates
- Advanced customization
Workflow Automation
Automate repetitive tasks with powerful workflow rules and conditional actions.
- Seamless integration
- Real-time updates
- Advanced customization
Analytics & Reporting
Track SLA compliance, agent performance, and customer satisfaction with detailed insights.
- Seamless integration
- Real-time updates
- Advanced customization
AI-Powered Features
Smart ticket routing, automated responses, and sentiment analysis powered by AI.
- Seamless integration
- Real-time updates
- Advanced customization
Team Collaboration
Internal notes, ticket assignments, and team performance tracking with gamification.
- Seamless integration
- Real-time updates
- Advanced customization
Enterprise Security
Role-based access control, data encryption, and compliance with industry standards.
- Seamless integration
- Real-time updates
- Advanced customization
And much more...
Lightning Fast
Sub-second response times for all operations
Multi-language
Support customers in their preferred language
SLA Management
Track and meet service level agreements
Knowledge Base
Self-service portal for customers
Smart Notifications
Never miss an important update
Live Chat
Real-time customer conversations
Connected Support Stack
Bring tickets, chat, knowledge, and automation into one operating layer
Ziqme Helpdesk connects the systems support teams already use, so teams can triage faster without bouncing between tabs.
Conversation
Live chat and chatbot
Escalate conversations into tickets with context, transcript history, and customer profile data.
Self-service
Knowledge base
Surface approved articles during triage and link resolved tickets back into reusable answers.
Operational Playbooks
Built for teams moving from reactive inboxes to measurable support operations
Use shared queues, automation, and reporting to standardize how every request moves from intake to resolution.
Centralize multi-channel support
Unify email, chat, forms, and portal requests into one prioritized ticket queue.
- Single customer timeline
- Consistent ownership
- Fewer duplicate tickets
Automate SLA-driven escalation
Route urgent issues, pause timers correctly, and notify the right team before a breach.
- Faster first response
- Clear escalation paths
- Auditable SLA history
Report on support health
Track backlog, resolution time, and workload trends without exporting spreadsheets.
- Operational dashboards
- Trend visibility
- Capacity planning inputs
Why Ziqme
A production helpdesk platform instead of a shared inbox
Ziqme keeps workflow, compliance, and customer context together as support volume grows.
CapabilityZiqme HelpdeskLegacy tools
Customer context
Unified profile, tickets, chats, notes, and knowledge links
Scattered threads and manual lookup
Automation
Rules, SLA timers, routing, and escalation events
Manual assignment and reminders
Governance
Role-aware access, audit history, and workflows
Limited visibility into who changed what
Ready for governed support operations
Designed for multi-tenant teams that need auditable workflows, controlled access, and predictable service quality.
- Tenant-aware data model
- Audit-friendly ticket history
- SLA and notification foundations